This page provides statutory company information for Island Essence d.o.o., the legal entity operating the Debonda brand and the website debonda.com. Here you can find our corporate registration details, tax identifiers, management contact information, and the official consumer complaint notice as required by Croatian law.
1. Corporate and Statutory Information
Company Name: Island Essence d.o.o.
Brand Name: Debonda / Debonda Traveling
Registered Office: Kranjčevićeva 26, 21000 Split, Croatia
Personal Identification Number (OIB): 64945300604
Company Registration Number (MB): 05968780
Court Register: Commercial Court in Split
Share Capital: 2,500.00 EUR, paid in full
Management / Director: Duje Vrandečić, Director
Bank Account (IBAN): HR4224070001100707379
VAT Status: Island Essence d.o.o. is not registered in the Croatian VAT system; VAT is not charged in accordance with the Croatian Value Added Tax Act
2. Tourism Registry and Supervisory Authorities
Tourism Register Status: Island Essence d.o.o. operates as a travel agency and travel intermediary in accordance with the Croatian Act on the Provision of Tourism Services.
Competent Supervisory Authority: The operations of Island Essence d.o.o. are subject to statutory supervision by the State Inspectorate of the Republic of Croatia (Državni inspektorat Republike Hrvatske), Tourist Inspection Department, Šubićeva 29, 10000 Zagreb, Croatia, web: dirh.gov.hr.
3. Official Contact Information
Planning Desk and Customer Service: Daily from 08:00 to 21:00 local Hvar time
General Inquiries Email: [email protected]
Legal and Privacy Email: [email protected]
Official Telephone / WhatsApp: +385 95 9113 314
4. Notice on Filing Consumer Complaints
Pursuant to Article 10 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača), we inform our consumers and guests that formal written complaints regarding the quality of our services may be submitted in writing. You may submit your complaint via postal mail or electronic mail to our official addresses:
Postal Address for Complaints: Island Essence d.o.o., Kranjčevićeva 26, 21000 Split, Croatia
Email Address for Complaints: [email protected]
We will acknowledge receipt of your complaint and provide a formal, reasoned written response within 15 days from the date of receipt, in accordance with Croatian statutory requirements.
5. Online Dispute Resolution Notice
In accordance with updated European and Croatian consumer legislation, we note that the European Commission closed the European Online Dispute Resolution (ODR) platform on July 20, 2025. For alternative, out-of-court dispute resolution in the Republic of Croatia, consumers may address competent national mediation bodies, including the Court of Honor of the Croatian Chamber of Economy (Sud časti HGK) or the Mediation Center of the Croatian Chamber of Trades and Crafts (Centar za mirenje).